Legal

Refund Policy

This policy defines when refunds are available for print orders made through CopyFlow.

Last updated: March 16, 2026

1. Eligible Refund Cases

  • Payment completed but no print job was produced.
  • Incorrect print output caused by kiosk or system error.
  • Duplicate transaction for the same order.

2. Non-Refundable Cases

  • Incorrect files uploaded by the user.
  • Design or formatting issues in source documents.
  • Orders already printed correctly as submitted.

3. Refund Request Window

Raise refund requests within 48 hours of transaction time by sharing order ID, payment reference, and issue details.

4. Processing Timeline

Approved refunds are initiated within 3 business days and may take additional bank or payment gateway settlement time.

5. Contact for Refunds

Email billing@copy-flow.app with subject line "Refund Request - Order ID" for faster processing.